Shipping policy

Shipping Zone

Shipping Option

Delivery Time

United Kingdom

Tracked 48

2 to 3 working days


Tracked 24

1 to 2 working days

Ireland

Standard

3 to 10 working days


Tracked

2 to 10 working days

European Union

Standard EU

3 to 20 working days

International

Standard International

3 to 20 working days


Additional Information

  • Order Processing: All orders (excluding pre-orders) are processed within 3 to 5 working days. Orders placed on weekends or public holidays will be processed the next working day.

  • Shipping Costs: Calculated based on location and size/weight of the order. Final cost will be displayed at checkout.

  • Tracking Your Order: A tracking number will be provided once your order has been shipped (where applicable).

  • Customer Responsibility: It is the customer's responsibility to provide the correct shipping address. We are not liable for any issues arising from incorrect or incomplete addresses.

  • Delays and Issues: While we strive to ensure timely delivery, we are not liable for delays caused by our shipping partners, including postal services such as Royal Mail or any other carriers. Unforeseen circumstances may affect delivery times. If you encounter any issues, please contact our customer service team for assistance.

  • Customs & EU/International Shipping: For EU/international orders , customs processing times and import duties vary by country. Once your parcel has left the UK, Enhanced by Aisha is not responsible for any delays, holds, or additional charges that may occur during customs clearance. If customs require further information or payment, the recipient (customer) must contact their local customs office or courier directly to provide any requested details. As the sender, we are unable to contact or communicate with customs authorities outside the UK, as they only liaise with the recipient in the destination country. We will, however, assist by providing any supporting shipment documents if needed.

  • Returns and Exchanges: Refer to our Returns Policy for details.

For further assistance, please contact our customer service team.